TranQuill, Level 2, 28 University Avenue, CANBERRA, ACT, 2601
+61 (0) 26140 5311
info@tranquill.com.au

FAQs – Frequently Asked Questions

Below are a number of frequently asked questions (FAQs), answers to which we will try explain clearly.  It should be noted that we cannot give accurate advise without having a detailed consultation with you first. Each situation is different and we need to have all the facts before providing you with legal or migration advice.  The best option is always to book a consultation with us and we can guide you through the legal maze!

Should you wish to book an appointment with us, please call us on +61 (0) 2 6140 5311 or email info@tranquill.com.au or use the contact us page. We would be delighted to arrange a date and time that is suitable to you.


What visa do I need?

That really depends on your circumstances.  We would have to have a proper meeting with you to determine your needs.  It would be during this consultation that we would be able to understand your situation and confirm the best way forward for you.


Why would I use a migration agent when I can apply for a visa myself?

Yes you can apply for your own visa. However in our experience this huge task is often more complex and confusing than most people are prepared for. Visa applications can also be extremely time consuming. Even the smallest mistake on your application can lead to a visa being refused. We at TranQuill Legal know the Australian visa system better than most and are well placed to advise you on the best options for you and your situation. Ultimately we save you a vast amount of time and angst. Our professionalism is what you pay for.


Can you guarantee I will be granted a visa?

We work tirelessly on your behalf to ensure the best outcome possible, often working late into the evening and weekends. However the visa grant decision is in the hands of the Department of Immigration. We are unfortunately unable to definitively confirm you will be granted a visa at the time of lodgement.


How long will it take for my visa to be granted?

The length of time from the submission of your visa application to potential grant date depends on the type of visa.  Some visas have far shorter processing times than others.  We can  give you a good ‘ball park’ time frame when lodging your visa but cannot say exactly will the result will be known.


What will it cost me to get a visa?

The fees we charge are in line with the majority of migration agents across the ACT.  By booking a consultation with us we will be able to advise you of the expected complete cost of your visa application. This would include all of our fees and the Department of Immigration’s fees.  The cost of our initial consultation which is extremely comprehensive and will last between 1 and 1.5 hours is $220 (inc GST) and you can pay by cash or credit card at the time of the appointment.  We can’t give you a finite figure for the full cost of your visa application until we have established your needs and what visa it is you will be applying for.  You are able to view the visa fee estimator on the Department of Home Affairs website but if you did want us to lodge an application on your behalf, the TranQuill Legal fees are additional.


Do you offer free consultations?

We liken our consultations to going to see your doctor.  You are given a comprehensive consultation with an expert agent and leave armed with all the information you will need to make an informed decision on how to proceed.  You wouldn’t expect to have an hour of your GP’s time for free – would you?


I don’t live in Canberra so can’t come to your office – can we still meet?

Our migration consultations can be conducted over the phone or via Skype and are very happy to offer this service to you if it is more in keeping with your needs.  Just give us a call on  +61 (0) 2 6140 5311 or email us on info@tranquill.com.au and we will get back in touch with you to arrange a meeting and establish the best way to contact you at a time that suits you.


I live outside Australia, can you still help me?

Yes!  We can conduct off-shore consultations via phone or Skype. When booking a consultation, we need to consider the time difference between Australia and the country you are living in!   Call us on  +61 (0) 2 6140 5311 or email us on info@tranquill.com.au and we will get back in touch with you to arrange a meeting.  We can then establish the best way to contact you and an appropriate time for the call.


I see you are also a Notary Public – what do you charge for the notarisation of documents?

A notary appointment usually takes around half an hour, depending on the complexity of the work required.

We currently charge $120 for the first document being notarised and $60 per subsequent document.  We accept cash, credit card, EFTPOS and Applepay (in office only).  We can also arrange for you to pay by bank transfer if preferred.

We can draft legal documents on your behalf for an additional fee.


Do you offer visas for New Zealand?

Unfortunately we are only legally registered to provide services for visas to Australia at this time.