TranQuill Legal Pty Privacy Notice
This privacy notice describes what data we collect from you when you visit our website, how we process it and how you can get in touch with us with any questions. This policy is effective from August 2019. By using or registering with this website, you agree to this notice.
Principles of our Privacy Notice
- Private: We will never sell, rent or trade information about you to other companies.
- Secure: In accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR), we follow strict security procedures in the storage and disclosure of information that you have given us to prevent unauthorised access.
- Necessary: We won’t collect information unless it is used to deliver a better service or to give you useful, relevant information.
Data We Collect From You
We receive information about you in two ways:
- Directly from you– These are usually the contact details you provide via a form (e.g., to request further information).
- Automatically from the TranQuill Legal website: This includes your IP address and browsing behaviour. It helps us understand the way you interact with our site and enables us to improve our service to you. No personal data is collected when using analytics programs.
Securely Using Your Data
We use information held about you in the following ways:
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you request from us or which we feel may legitimately interest you, where you have consented to be contacted for such purposes. You can choose to opt out of contact at any time.
- To carry out our obligations arising from any contracts entered into between you and us.
- To notify you about changes to our service.
Occasionally, we may incorporate cookie-generated data together with other data we hold so that we can communicate with you in the most appropriate way. We may also compile and provide aggregate statistics about our site users, information requests, traffic patterns and any other related site information, but we will never identify you as an individual.
Information about you will be kept secure, and it will not be supplied to anyone else unless we are obliged or permitted by law to disclose it.
Contact Us
This website is owned and operated by TranQuill Legal Pty Ltd.
We are registered in Australia.
Our registered office is: Level 2, 28 University Avenue, Canberra, ACT 2601
You can contact us by writing to the business address given above, by emailing info@tranquill.com.au or by telephone at +612 6140 5311.
Your Data Protection Rights
Please contact our Director (Owen Harris) at any time to:
- Request access to information that TranQuill Legal Pty Ltd has about you
- Correct any information that TranQuill Legal Pty Ltd has about you
- Delete information that TranQuill Legal Pty Ltd has about you
- Ask any questions about TranQuill Legal Pty Ltd collection, storage and processing of your data
You have the right to ask us not to process your personal data\ for marketing purposes. You can exercise your right to prevent such processing at any time by contacting us.
Cookie Notice
In accordance with the General Data Protection Regulation (GDPR), Data Protection Act 2018 and Information Commissioner’s Office guidance, this website follows the “Affirmative Consent” basis for processing cookies. The first time you visit this website, you will be informed that we use cookies.
Some cookies and trackers are essential to the operation of the service and cannot be disabled. If you wish to disable these, you may do so via your browser settings.
A cookie is a very small text file placed on your computer.
Cookies help us to:
- Understand browsing habits on our website
- Understand the number of visitors to our website and the pages visited
- Remember you when you return to our website so we can provide you with a more personalised experience.
Most cookies are deleted as soon as you close your browser; these are known as session cookies. Others, known as persistent cookies, are stored on your computer either until you delete them or they expire.
Cookies We Use
Strictly Necessary Cookies
These cookies are strictly necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions you make that amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
Anonymised Analytics (Direct Controller)
Cookies and trackers are used to measure web traffic, provided by the website as the Data Controller and its Data Processors acting on behalf of the Data Controller. All data is anonymised before sending it to the data controller or data processor. (No data sharing).
TranQuill Legal is a law firm. We are bound under our code of conduct and ethical obligations to protect your privacy and, as best we can in a tough cybersecurity world, keep your personal information safe.
We do this by following the principles set out in the Australian Privacy Act 1988 (Cth).
The purpose of this Privacy Policy (Policy) is to inform you about the types of personal information we collect, hold, use and disclose. It also explains how we collect, use and hold personal information and to whom we may disclose personal information. This policy also outlines what you can do if you have concerns about this policy or your privacy.
In this policy, “personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable. It does not matter whether the information or opinion is true or not or whether it is recorded in a material form or not.
In this policy, “we”, “our“, and “us” refer to TranQuill Legal Pty Ltd and “you” and “yourself” refer to any person about whom we collect personal information.
Personal information we may collect.
We collect data, which may include personal information, for the purpose of providing legal advice and, in the case of notarial services, verifying the validity of your academic documents, powers of attorney and other important documents for use here and overseas.
This data may include your full name, date and place of birth, address, contact details (such as telephone number and email address), identification details (such as your tax file number, passport details or driver’s licence details), academic records (such as your educational institution, enrolment/graduation years, and course names), and biometric information (such as facial images and fingerprints).
We also collect personal information if you engage us to provide legal or notarial services. This could include your or your representatives’ (e.g., your accountant, doctor, or supplier’s) name, address, title, and contact details.
We generally do not collect sensitive information, such as information about your racial or ethnic origin, political opinions or associations, religious beliefs or affiliations, sexual orientation or practices.
We may retain information such as your criminal history and medical information (although any medical reports are loaded directly by the doctors engaged by the Department of Home Affairs.
How we collect your personal information
Verification data is generally collected via email or manually (either directly from you or through one of your professional advisors).
Other data may be collected via email, online web questionnaires/forms, or more traditional methods such as telephone, snail mail or in person.
How we hold your personal information
We use Office 365 and protected cloud-based services provided by GoDaddy and Migration Manager to store your data. These services may be outside Australia.
Why do we collect, hold, use and disclose your personal information?
Like any law firm, we only collect data that we require to do our job. We are obliged to store this data for seven years in the event of a complaint, query, audit, etc.
How to correct or see your personal information
Call us anytime to verify what we have about you. Note that we ask you to sign a copy of whatever we submit to Home Affairs, and any verification services we use will be given your signed consent form, a copy of your passport, and the documents to be verified.
As per any cost agreement for a legal matter, you can get a softcopy of your material within 14 days of the conclusion of your matter, and there is a fee for a hardcopy. Please refer to the cost agreement for more information.
Who we disclose personal information to
We may disclose your information to the relevant authority for your matter. For notarial services, we use a company called RapidID.
We may also disclose personal information to public authorities if we are required to do so by law.
We will never sell your personal information to anyone else.
Can you deal with us anonymously?
No. We will not disclose any information to anyone who is not a client or an authorised third party.
How to make a complaint
Always contact in the first instance. Our contact details are on the website, but you can also email us at info@tranquill.com.au
We will aim to respond to your request or complaint promptly. We take all complaints seriously and are committed to a quick and fair resolution.
You may also file a complaint with the Office of the Australian Information Commissioner (phone 1300 363 992).
Changes to Policy
We may change this policy at any time without notice to you. We recommend that you visit our website regularly to keep up to date with any changes.
You can download the latest copy of the policy at www.tranquill.com.au/privacy.
Contacting us
You can contact us by emailing our privacy officer at info@tranquill.com.au.